Principles of Effective Communication
Principles of Effective Communication ( 6 Questions)
6. A nurse is providing discharge instructions to a client who has chronic obstructive pulmonary disease (COPD). The nurse teaches the client about breathing exercises, oxygen therapy, medication use,smoking cessation, nutrition, and infection prevention. Which of the following techniques should the nurse use to enhance communication and learning?
Use medical terminology and abbreviations to explain complex concepts. - This is not an effective technique, as using medical terminology and abbreviations can confuse the client and hinder their understanding. The nurse should use simple and clear language, avoiding jargon and technical terms, to ensure the client comprehends the information.
Provide all the information at once to avoid overwhelming the client. - Providing all the information at once can overwhelm the client and make it difficult for them to retain and understand the instructions. It is better to break down the information into manageable chunks and provide it in a step-by-step manner to promote comprehension and learning.
Use visual aids and demonstrations to illustrate key points.
Rationale: The nurse should use visual aids and demonstrations to illustrate key points when providing discharge instructions to a client who has COPD, as this enhances communication and learning by appealing to different learning styles, reinforcing verbal information, and making complex concepts more understandable. Visual aids and demonstrations can include diagrams, pictures, models, or videos that help the client visualize proper breathing techniques, use of oxygen therapy, medication administration, smoking cessation strategies, healthy nutrition choices, and infection prevention measures.
Ask closed-ended questions to assess the client's understanding. - Closed-ended questions that can be answered with "yes" or "no" may not provide a comprehensive assessment of the client's understanding. Open-ended questions that encourage the client to express their understanding and ask for clarification or elaboration are more effective in assessing comprehension and facilitating communication.
Correct answer: C) Use visual aids and demonstrations to illustrate key points.
Rationale: The nurse should use visual aids and demonstrations to illustrate key points when providing discharge instructions to a client who has COPD, as this enhances communication and learning by appealing to different learning styles, reinforcing verbal information, and making complex concepts more understandable. Visual aids and demonstrations can include diagrams, pictures, models, or videos that help the client visualize proper breathing techniques, use of oxygen therapy, medication administration, smoking cessation strategies, healthy nutrition choices, and infection prevention measures.
Incorrect options:
A) Use medical terminology and abbreviations to explain complex concepts. - This is not an effective technique, as using medical terminology and abbreviations can confuse the client and hinder their understanding. The nurse should use simple and clear language, avoiding jargon and technical terms, to ensure the client comprehends the information.
B) Provide all the information at once to avoid overwhelming the client. - Providing all the information at once can overwhelm the client and make it difficult for them to retain and understand the instructions. It is better to break down the information into manageable chunks and provide it in a step-by-step manner to promote comprehension and learning.
D) Ask closed-ended questions to assess the client's understanding. - Closed-ended questions that can be answered with "yes" or "no" may not provide a comprehensive assessment of the client's understanding. Open-ended questions that encourage the client to express their understanding and ask for clarification or elaboration are more effective in assessing comprehension and facilitating communication.