Principles of Effective Communication
Principles of Effective Communication ( 6 Questions)
A nurse is communicating with a client who has a hearing impairment. Which of the following actions should the nurse take to facilitate effective communication?
Speak loudly and slowly. - This is an incorrect action, as speaking loudly and slowly can distort the sound and make it harder for the client to understand. It can also be perceived as patronizing or disrespectful by the client.
Face the client directly and maintain eye contact.
Rationale: The nurse should face the client directly and maintain eye contact when communicating with a client who has a hearing impairment, as this allows the client to read the nurse's lips and observe nonverbal cues. The nurse should also speak clearly and at a normal pace, and avoid covering the mouth or chewing gum.
Use gestures and facial expressions to emphasize key points. - This is an incorrect action, as gestures and facial expressions can be ambiguous or misleading, and may not convey the intended message. The nurse should use simple and concrete language, and avoid using idioms, slang, or jargon.
Repeat the same information using different words if the client does not understand. - This is an incorrect action, as repeating the same information using different words can confuse the client and increase frustration. The nurse should ask the client to repeat back what they understood, and clarify any misunderstandings.
Correct answer: B) Face the client directly and maintain eye contact.
Rationale: The nurse should face the client directly and maintain eye contact when communicating with a client who has a hearing impairment, as this allows the client to read the nurse's lips and observe nonverbal cues. The nurse should also speak clearly and at a normal pace, and avoid covering the mouth or chewing gum.
Incorrect options:
A) Speak loudly and slowly. - This is an incorrect action, as speaking loudly and slowly can distort the sound and make it harder for the client to understand. It can also be perceived as patronizing or disrespectful by the client.
C) Use gestures and facial expressions to emphasize key points. - This is an incorrect action, as gestures and facial expressions can be ambiguous or misleading, and may not convey the intended message. The nurse should use simple and concrete language, and avoid using idioms, slang, or jargon.
D) Repeat the same information using different words if the client does not understand. - This is an incorrect action, as repeating the same information using different words can confuse the client and increase frustration. The nurse should ask the client to repeat back what they understood, and clarify any misunderstandings.